How do I issue a refund?
To process a refund for an order, go to the "Sales" section of your Alya account.
Once you have identified the sale you wish to refund (using the customer's first name, last name, email address, phone number, or payment reference), please click on it. You will then have the option to issue a full or partial refund for the order by clicking either "Refund All" or "Partial Refund" under the "Refund" section.
Sales Reporting: Where can I view the complete history of my sales made through your solution?
To track your Alya sales, two distinct areas are available on your dashboard:
Sales — View and search your transactions by first name, last name, email, or phone number, and filter them by channel (online or in-store).
Accounting — Go to the "Exports - Sales" section to download an export of your data for the time period of your choice, available in CSV or XLSX format.