For Merchants
Integration guides, best practices, and resources for merchants accepting Alya.
9 articles
Understanding Our Solution
Everything You Need to Know About Alya
Partner Onboarding & Setup
Getting Started with Alya
- What are the steps to finalize access to my merchant dashboard?The process begins by contacting our team to introduce your business and discuss your specific needs. Becoming an Alya partner typically involves the following key stages
- How does the onboarding process work with Alya?Once your application is approved and the contract is signed, our team will guide you through the launch of the Alya solution.
- What supporting documents are required to validate my business activity ?To finalize your account setup and comply with regulatory requirements, you must submit your company's supporting documents via email.
Deployment & Visibility
Integrating the Alya Solution
- How to use Alya in retail shops?For optimal tracking, our team sets up a separate Alya account for each of your stores. In addition, we configure customized access permissions and roles for each of your employees,…
- How to develop and maximize my omnichannel visibility?Boost customer adoption of Alya with our turnkey marketing solutions. We activate in-store visual triggers and custom digital setups to drive your sales across all channels.
Daily Business Management
Mastering Your Merchant Dashboard
- Access Issues : What to do if you have trouble logging into your dashboard?Unable to log into your account? Discover the simple steps to regain access to your dashboard: password reset, credential verification, or contacting our technical support to restore your access.
- How do I manage refunds, track orders, and export accounting data?Discover our steps to manage your Alya transactions: issue a refund (total/partial), track your sales in real time, and export your financial reports (CSV/Excel) to simplify your daily accounting.
- What level of access should I assign to members of my team ?A complete guide to understanding the different permission levels on Alya. Discover the features accessible to the Salesperson, Manager, and Administrator profiles, along with our security recommendations.