A complete profile is required before you can shop with AlyaPay. Profile completion ensures your account is secure and helps us verify your identity. This guide explains what information you need and how to complete your profile.
Why complete your profile?
✅ Required to shop - You cannot make purchases without a complete profile
✅ Faster approvals - Complete profiles get instant purchase decisions
✅ Better security - Helps protect your account from fraud
✅ Identity verification - Required for KYC compliance
✅ Account safety - Protects you and other users
What you need to provide
Your AlyaPay profile has three essential sections that must be completed:
1. Basic Information (During Signup)
Already completed during registration:
Phone number (verified)
First name
Last name
Email address
Password
2. Personal Details (Account Settings)
Required before shopping:
Gender (Male/Female)
Date of birth
Where to add:
Log into your account at app.alyapay.com
Go to Account Settings
Click "Update profile"
Add your gender and birthdate
Click "Save"
Why we need this:
This information is required for identity verification and regulatory compliance in Morocco.
3. Identity Verification (KYC)
Required documents (choose one):
Moroccan National ID (CIN - Carte d'identité nationale)
Moroccan Resident Permit (Carte de séjour)
Verification process:
Take a clear photo of your ID (front side)
Take a clear photo of your ID (back side)
Take a selfie for face matching
Our system verifies the information automatically
Approval typically takes seconds to a few minutes
Tips for successful ID verification
Taking good ID photos
DO:
✅ Use good lighting (natural light is best)
✅ Place ID on a plain, dark background
✅ Make sure all text is readable
✅ Include all four corners of the ID
✅ Take photos straight-on (not at an angle)
✅ Make sure ID is flat (not bent or folded)
DON'T:
❌ Use flash (can cause glare)
❌ Take blurry photos
❌ Cover any part of the ID
❌ Use photocopies (must be original ID)
❌ Take photos in dim lighting
❌ Submit expired documents
Taking a good selfie
DO:
✅ Face the camera directly
✅ Remove sunglasses and hats
✅ Use good lighting on your face
✅ Make sure your face is clearly visible
✅ Have a neutral expression
DON'T:
❌ Wear sunglasses or masks
❌ Take photos in darkness
❌ Use filters or effects
❌ Cover your face with hair or hands
Profile completion timeline
Total time needed: 3 minutes
Personal details - 1 minute
ID verification - 1 minute
Payment method - 1 minute
What information can I update?
Can be changed anytime:
Email address (requires verification)
Password
Payment methods
Cannot be changed:
Phone number (contact support)
First name (contact support)
Last name (contact support)
Date of birth (contact support)
Gender (contact support)
Note: Name and birthdate cannot be changed because they must match your verified ID document.
Privacy & security
Your information is protected:
Bank-level encryption on all data
We never share your ID documents
Compliant with Moroccan data protection laws
Secure storage of all personal information
Your rights:
View what information we have
Request data deletion
Control privacy settings
Manage notification preferences
Frequently asked questions
Q: How long does profile completion take?
A: About 3-4 minutes if you have your ID ready.
Q: Can I shop before completing my profile?
A: No, a complete profile with verified identity is required for all purchases.
Q: What if my ID is expired?
A: You must use a valid, non-expired Moroccan National ID or Resident Permit.
Q: Can I use a passport for verification?
A: No, only Moroccan National IDs and Resident Permits are accepted.
Q: Why was my verification declined?
A: Common reasons include blurry photos, expired documents, or mismatched information. Try again with clearer photos.
Q: Is my ID information secure?
A: Yes, we use bank-level encryption and never share your documents with anyone.
Q: How do I know my profile is complete?
A: You'll see a green checkmark in your account overview.
Need help?
Having trouble completing your profile?
Email: [email protected]
Help Center: Browse verification guides
FAQ: Check common issues below